Xenials Business Solutions Incorporated (“Xenials,” “we,” “us,” or “our”) is committed to protecting the privacy and security of personal information collected through our programs and digital platforms. This Policy explains how we collect, use, store, and protect your data.

1. INFORMATION WE COLLECT
We collect personal information when you register or transact with our programs, including:

• Full name, contact details (email address, phone number), and billing information
• Payment transaction records processed through PayMongo
• Login credentials and activity data on the Thinkific learning platform
• Program documents such as Service Level Agreements (SLA), Portal Activation Requirements (PAR), and compliance submissions
• Communications made through official Xenials channels

2. HOW WE USE YOUR INFORMATION
Your personal data is collected and used for the following legitimate purposes:

• Processing registrations, payments, and enrollments for all Xenials courses.
• Creating and managing your Thinkific learning account and Xenials Agent Portal access
• Verifying transactions and reconciling financial records
• Communicating program updates, requirements, and account notifications
• Ensuring quality, compliance, and audit readiness of our onboarding processes

3. DATA SHARING AND DISCLOSURE
We do not sell, rent, or trade your personal information. We may share your data with trusted third-party service providers strictly for program delivery, including Thinkific (learning management), PayMongo (payment processing) and other payment gateway, if applicable. These providers are contractually bound to protect your data. We may also disclose information when required by law or regulatory authority.

4. DATA RETENTION
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by applicable law. Program records, financial documents, and compliance submissions are retained in accordance with our Records Management Policy and relevant regulatory requirements.

5. YOUR RIGHTS AS A DATA SUBJECT
Under RA 10173, you have the right to:

• Be informed of how your data is being processed
• Access your personal information held by Xenials
• Object to processing, or request correction of inaccurate data
• Request erasure or blocking of data where processing is unlawful
• Lodge a complaint with the National Privacy Commission (NPC)

6. DATA SECURITY
Xenials implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. Access to personal data is restricted to authorized personnel on a need-to-know basis. All program records and client documents are securely stored and properly retained for compliance and audit purposes.

7. CONTACT OUR DATA PROTECTION OFFICER
For inquiries, requests, or concerns regarding your personal data, please reach out to:

• Organization: Xenials Business Solutions Incorporated
• Email: support@xenials.com
• Website: https://xenials.com
• Contact No.: 0995 930 8768